HORRIBLE service, poor planning, STOLE our ticket payments by refusing to offer any satisfaction when one of our travel group members was in a serious accident the day before departure. The day of trip, she was in surgery. We've been passed around between Aer Lingus and Expedia, both claiming that the other has our money and that neither will issue a refund for valid medical reasons. Furthermore, they cancelled our return trip WITHOUT NOTIFYING US, and when we discovered the cancellation the night before, it took over two hours to get them to reschedule the ticket. They “offered” to place us on a flight out of Dublin, which was almost 200 miles away, with no promise of transportation to Dublin.
By bill July 19, 2023 - 8:49pm
In times like these, you really need a reliable partner to support you in getting the compensation and resolution you deserve. If you're still looking for assistance with your case, I'd recommend checking out AirAdvisor. They specialize in helping passengers with flight disruptions and handling compensation claims. You can find more information on how they can assist with Aer Lingus refund and compensation issues at https://airadvisor.com/en/airlines/aer-lingus-refund-compensation. They aim to provide a human touch to the process and advocate for passenger rights during challenging times like yours.