By tehafoh February 27, 2026 - 10:06am

Hi everyone.

I have noticed that the tone of professional emails has shifted significantly over the last few years, becoming much more informal.

I often struggle with how much emotion to convey when communicating with clients, particularly when deciding whether to use exclamation points or stick to formal periods.

It is interesting how various punctuation uses can make a message feel either welcoming or cold.

How do you strike the right balance between being perceived as enthusiastic and maintaining a high level of professional authority in your written interactions?

I look forward to hearing your strategies for digital etiquette.

Thanks in advance.